Asked by the Customer on 03-03-2015 14:54:36
Question posted in the Consumer Protection Law category relating to Gauteng
Question posted in the Consumer Protection Law category relating to Gauteng
I bought the vehicle and took delivery of the vehicle on Saturday 7th June 2014.
· Vehicle price was R529 950.00 of which a paid R100 000.00 deposit and financed the balance through Wesbank. (Account Number : 85219005998)
· On 24th October, I took the vehicle when the first service was due since I had the car and Mercedes refused to fix the right hand side light as they suspected the vehicle was accident damaged and the entire car was resprayed.
· The same day 24th October I informed the dealer that I wanted a refund of my deposit and to return the car.
· The dealer took my vehicle on Monday 3rdNovember to have the right hand fender / bumper fixed and the bonnet re-sprayed as well as the right side head light fixed. The Vehicle was returned to me on the 7thNovember 2014. The light was not fixed.
· While they had my car they rented a vehicle for me to use while they repair my car.
· The week 09 – 11 November 2014, I travelled to the Drakensberg , it was raining and water was seeping through the front windscreen.
· Upon return I took the car to PG glass The Glen where I had to pay out of my pocket to have the windscreen re-fitted as the entire windscreen was loose only held in place by silicone on one area on the left hand side and the rubber seal. I notified the dealer telephonically of my dissatisfaction as well as the issue with the windscreen.
· After inspecting the car in more detail I noticed the following and notified the dealer as well on the 11th February 2015
o The longer I have the vehicle I am convinced damage repair work has been done on the vehicle.
o Right side Badge on the fender is missing,
o Right rear door is hard to open,
o Right rear door panel has been refitted,
o I fixed the right side Lights control unit
o Shocks replaced damaged on the right side,
o Wind noise on the right side
· On Friday 27th February the dealer made me an offer with which I am not satisfied and has not replied to either. Please see below.
Please advise on what legal recourse I have against the dealer.
· Vehicle price was R529 950.00 of which a paid R100 000.00 deposit and financed the balance through Wesbank. (Account Number : 85219005998)
· On 24th October, I took the vehicle when the first service was due since I had the car and Mercedes refused to fix the right hand side light as they suspected the vehicle was accident damaged and the entire car was resprayed.
· The same day 24th October I informed the dealer that I wanted a refund of my deposit and to return the car.
· The dealer took my vehicle on Monday 3rdNovember to have the right hand fender / bumper fixed and the bonnet re-sprayed as well as the right side head light fixed. The Vehicle was returned to me on the 7thNovember 2014. The light was not fixed.
· While they had my car they rented a vehicle for me to use while they repair my car.
· The week 09 – 11 November 2014, I travelled to the Drakensberg , it was raining and water was seeping through the front windscreen.
· Upon return I took the car to PG glass The Glen where I had to pay out of my pocket to have the windscreen re-fitted as the entire windscreen was loose only held in place by silicone on one area on the left hand side and the rubber seal. I notified the dealer telephonically of my dissatisfaction as well as the issue with the windscreen.
· After inspecting the car in more detail I noticed the following and notified the dealer as well on the 11th February 2015
o The longer I have the vehicle I am convinced damage repair work has been done on the vehicle.
o Right side Badge on the fender is missing,
o Right rear door is hard to open,
o Right rear door panel has been refitted,
o I fixed the right side Lights control unit
o Shocks replaced damaged on the right side,
o Wind noise on the right side
· On Friday 27th February the dealer made me an offer with which I am not satisfied and has not replied to either. Please see below.
Please advise on what legal recourse I have against the dealer.
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